Job description

Position Summary: This position functions as part of the Information Technology Services Department and is responsible for help desk support, including technical assistance and training to system users.

Responsibilities:

· Team member in providing excellent customer service and process efficiencies.

· Provide help desk support including installation, modification, troubleshooting, and repairing workstation hardware and software systems as well as password support.

· Assist with installation of workstation, peripherals and software on computer as determined by the user’s need, job duties and school policy.

· Backup and restore user’s work data during migrations to new equipment.

· Respond to user inquiries concerning systems operation and diagnose system problems.

· Assist with training in the use of equipment and software.

· Provide timely status updates and completion information to manager and user.

· Assist in the installation of network cabling and other network components.

· Maintain security of workstations by keeping virus protection updated and installing security patches.

· Oversee the inventory of all hardware and software.

· Other duties as needed.

Qualifications:

· Supportive of Warner’s mission, vision and core values, commitment to a Christian lifestyle, and demonstration of character in keeping with biblical models.

· Strong customer service skills with a professional demeanor.

· Ability to define problems, collect data, establish facts and draw valid conclusions.

· High level of interpersonal skills to handle confidential situations and documentation.

· Proficiency with computer software and high comfort level working with Windows software applications.

· Minimum of two years related experience and/or training.

· Associates degree preferred.

Working Relationships: The Desktop Support Specialist is a member of the Information Technology Services Department and reports to the Assistant Vice President for Technology and Facilities.

Work Schedule: Normal office hours expected Monday through Friday. Additional hours as needed for significant department or university events.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lake Wales, FL 33859: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Language:

• English (Preferred)

Work Location: In person

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