Job description

ONSITE IT Support
Tampa, FL, from Day one
Contract

Responsibilities:

• Provide high level of customer service
• Provide phone and deskside support to end users across the site
• Utilize the ITSM ticket tracking system to categorize, prioritize and escalate issues as necessary
• Take ownership of issue\request through resolution or escalation
• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
• Ensure that work is carried out within agreed Service Levels. (SLA's)
• Client on-boarding, transfers, and off-boarding efforts
• Maintain high level of accuracy of AMDB
• Availability during weekend and after hours as per rotational roster
• Finish Projects (asset refresh etc.) in a timely manner
• Work on IMACDs and off hours move requests
• Experience with asset management system
• Knowledge of data wiping tools.
• Work with the team lead to make the team lead successful and be a great team player
• Show urgency in executing requests for C – suite users and provide exceptional service
• Analyze, troubleshoot, repair and testing of equipment (Laptop, Desktop, Mobile devices, iMac, iPad, etc.)
• Understanding imaging areas, capabilities, etc. and stock rooms in depot. Inventory info gathering and management .
• Knowledge about Capex and approval processes.
• Well versed with process forDevice shipment

Device receiving
Decommissioned device management

• Create test matrices, and test plans, system level and host interface testing, hardware problem isolation.

Qualifications:

• A+ certification and CCNA required
• At least 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
• Strong interpersonal skills and thoughtful and effective communicator
• Excellent analytical and problem-solving skills
• Excellent time management and organization skills
• Logistics experience.
• Strong written and oral communication skills
• Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
• Working knowledge/experience with PC Imaging Tools.
• Working knowledge/experience with diagnosis and remote-control tools.

Harshit Kumar

Sr. Technical Recruiter
Desk: 484-287-9874/252-228-2743

Zodiac Solutions Inc.

Mail ID: harshit.kumar1@zodiac-solutions.com

LinkedIn: linkedin.com/in/harshit-kumar-89522017aHi

I was trying to reach you for below role

ONSITE IT Support
Tampa, FL, from Day one

Contract

Responsibilities:

• Provide high level of customer service
• Provide phone and deskside support to end users across the site
• Utilize the ITSM ticket tracking system to categorize, prioritize and escalate issues as necessary
• Take ownership of issue\request through resolution or escalation
• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
• Ensure that work is carried out within agreed Service Levels. (SLA's)
• Client on-boarding, transfers, and off-boarding efforts
• Maintain high level of accuracy of AMDB
• Availability during weekend and after hours as per rotational roster
• Finish Projects (asset refresh etc.) in a timely manner
• Work on IMACDs and off hours move requests
• Experience with asset management system
• Knowledge of data wiping tools.
• Work with the team lead to make the team lead successful and be a great team player
• Show urgency in executing requests for C – suite users and provide exceptional service
• Analyze, troubleshoot, repair and testing of equipment (Laptop, Desktop, Mobile devices, iMac, iPad, etc.)
• Understanding imaging areas, capabilities, etc. and stock rooms in depot. Inventory info gathering and management .
• Knowledge about Capex and approval processes.
• Well versed with process forDevice shipment

Device receiving
Decommissioned device management

• Create test matrices, and test plans, system level and host interface testing, hardware problem isolation.

Qualifications:

• A+ certification and CCNA required
• At least 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
• Strong interpersonal skills and thoughtful and effective communicator
• Excellent analytical and problem-solving skills
• Excellent time management and organization skills
• Logistics experience.
• Strong written and oral communication skills
• Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
• Working knowledge/experience with PC Imaging Tools.
• Working knowledge/experience with diagnosis and remote-control tools.

Harshit Kumar

Sr. Technical Recruiter
Desk: 484-287-9874/252-228-2743

Zodiac Solutions Inc.

Mail ID: harshit.kumar1@zodiac-solutions.com

LinkedIn: linkedin.com/in/harshit-kumar-89522017a

Job Type: Contract

Salary: $23.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tampa, FL 33602: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Preferred)
• Software troubleshooting: 3 years (Preferred)
• Windows: 5 years (Preferred)

Work Location: One location

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