Job description
Job ID: 2303923
Location: TUSCALOOSA, AL, US
Date Posted: 2023-03-21
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Desktop Support, onsite, in Tuscaloosa, Alabama to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: This position can support between $55k - $61k (depending upon experience and skill level)
JOB DESCRIPTION:
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
- Install and test personal computers, printers, and other peripherals
- Configure operating system, load shrink-wrap programs and other application software programs
- Troubleshoot printer, computer, and peripheral incidents
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and three (3) years or more of related experience; experience accepted in lieu of degree
- Experience in Tier II helpdesk environment
- Experience installing and configuring Windows 10 and MS Office 365 applications
- Experience using ServiceNow, Remedy, or a similar ticketing system
Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. (after hours support may be required on an infrequent basis) - Must be willing to travel when necessary
- Must have a valid driver’s license
REQUIRED CERTIFICATIONS:
- Current DoD 8570 IAT Level I or higher certification (examples: A+ CE, Network+ CE, Security+ CE, CCNA, CySA+, etc)
Required Clearance:
- Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
- Must be a current US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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