Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

This role will be on the centralized DCX design team. DCX covers the user experience of teams that work inside our 220+ Data Centers. That includes Technicians, Engineers, Security Officers, and Visitors. DCX also covers the experiences of Incident Responders, Capacity Planners & DC Design and Construction teams. These users on custom applications on touch devices. It is an exciting opportunity to design and research for unique experiences such as 2D/3D maps, and responsive mobile experiences. We have direct access to our users.

The Design Manager of Research & Service Design will start and lead a small team of researchers and service designers. In this role, you will be responsible for delivering meaningful insights and impactful design solutions that support the company's Build, Sell and Serve phases of Equinix's organization journey.

Responsibilities

• Conduct and oversee research-informed experience maps to uncover customer and employee insights, inform product and service design, and drive innovation

• Collaborate with cross-functional teams to identify and prioritize design research initiatives, and align them with the company's strategy and goals

• Develop and execute a design research roadmap, and manage project timelines, budgets, and resources

• Lead and manage the service design practice, and work with teams to design and implement end-to-end customer experiences that are seamless, intuitive, and emotionally engaging

• Foster a culture of design thinking and service design within the company, and provide guidance to design research and service design team members

• Communicate research findings and design recommendations to stakeholders and the leadership team, and gain buy-in for design initiatives

Qualifications

• 7+ years of experience in design research and service design, with a track record of delivering impactful design solutions for enterprise organizations

• Strong collaboration and mentorship skills

• Understanding of design research methodologies and techniques, and experience leading and conducting research projects

• Experience with service design methodologies and a track record of designing and delivering end-to-end customer experiences

• Excellent communication and presentation skills, with the ability to clearly articulate design research findings and design recommendations to stakeholders at all levels of the organization

• A Master's degree in Design Research, Human-Computer Interaction, or a related field preferred but not required

As an employee, you become important to Equinix’s success. To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you. We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs. We’re committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.