Job description

The Dental Front Desk Receptionist serves as the primary avenue of patient contact with CT East Dental Center. The receptionist provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through registration, answering all incoming calls, taking complete and accurate messages, scheduling appointments, making appointment reminder calls, verifying insurance and collecting on patient balances.

This position supports our Dental operation.

Primary Accountabilities and Tasks:

• Answers all incoming calls in a timely manner
• Greets all clients in a courteous manner
• Schedules patients
• Make daily appointment reminder calls
• Obtains required information
• Check messages at beginning of day
• Check voice mail and return message(s) by end of day.
• Make same day appointment for dental patients
• Refer to phone triage list for calls referred to Provider
• Ensure messages are taken in EMR
• Sets up appointment with appropriate provider according to policy
• Accommodate requests for specific providers if circumstances permit

Schedule:

• Tuesday, Wednesday & Thursday
• 9am-5pm
• Potential for full time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Dental receptionist: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vernon Rockville, CT 06066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person

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