Job description
A Data Management Specialist processes customer data files to produce electronic and physical documentation for the prepaid card production teams. They do this as part of the small, collaborative Data Management team (DMT) using a wide range of Windows applications, including standard desktop apps like Word, Excel, & Adobe, as well as other specialized applications and internally developed data management applications. They work closely with customer account managers on the front end and production teams on the backend. The job requires attention to detail, eagerness to learn, competency using computer software, and ability to understand and help improve data management practices.
**This position requires 1 week onsite/in the office rotation. Candidates must be local.
- Interpret and understand all data specifications and requirements.
- Ensure accuracy of all data and related documents.
- Inspect and perform verification on all generated files and documents before releasing files for production.
- Follow departmental procedures and checklists for all projects.
- Meet daily work deadlines and commitments.
- Create high-quality imaging and packaging data proofs and label proofs and physical printing of labels.
- Process incoming customer data, store it in relevant job folders on CPI network, and email reports to customer account managers.
- Follow PCI Card Production compliance policies, including data encryption and timely removal of dated data files.
- Develop and maintain a deep understanding of all internal data software and utilities functions.
- Use applications to create and manipulate data processing workflows.
- Work with IT on software issues, perform testing, and provide suggestions for improvement of DMT applications.
- Provide a high level of customer service as the tier one resource for all data and label related issues.
- Strive to improve the quality of the DMT department’s work by contributing ideas for improving processes and procedures.
- Perform routine maintenance of all equipment in the DMT department.
- Be attentive to training opportunities to increase skill level and knowledge of DMT and Prepaid processes.
- Work closely with DMT staff and other CPI departments as needed on designs, processes, resources, and documentation.
- Comply with all written CPI policies and procedures regarding data receipt, verification, storage, security, and safety.
Qualifications:
- Minimum High School Diploma or GED. 2-year Vocational/Technical education preferred.
- Card manufacturing and/or printing experience desired.
- Data processing experience desired.
- Ability to communicate effectively in both written and oral formats.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to multi-task and adjust priorities independently.
- Ability to troubleshoot issues and propose solutions.
- Available 24/7 for on-call support rotation on and off site.
- 2 years training or hands on experience with Microsoft Office applications, including Access, Excel, Word, and Outlook.
- A+, Network+, and/or MCP certifications desired.
- 1 year of MS SQL experience desired.
- Superior customer service and a consistently positive attitude.
- reliable high-speed internet access (hotspot not acceptable)
- dedicated distraction-free home work environment
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®. Learn more at www.cpicardgroup.com.
The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic. Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning and social distancing measures as a few examples of our commitment to the safety and health of our workplaces. We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary.
Benefits
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
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