Working Job Description

a. Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.

b. Coordinate with Data Center personnel to move any equipment into, within, between, or out of supported Data Center facilities.

c. Coordinate with Data Center personnel to un-rack, remove HDD’s, harvest critical components, and prepare for salvage any equipment that has reached end of life.

d. Coordinate with AERO IT and Hosting Services Leads and Systems Analyst to harvest critical spare parts from surplus/salvage equipment. Maintain inventory of parts in a controlled environment; provide tracking and utilization reports.

e. Provide vendor escort on the plant or in the data center for the delivery or servicing of equipment as needed.

f. Respond to ITSM incident tickets, including on call / afterhours support.

g. Work with Systems Administrator to diagnose issues and return to service failed server hardware.

h. Work with System Admin, AERO Hosting Services, and OEM to use AERO IT existing part inventories, OEM provided spares, or RYAN Purchased parts to repair and return to service failed server hardware.

i. Work with OEM to coordinate OEM repair activities (warranty or T&M) to include contacting the OEM and open incident, and coordinate OEM repair technician on-site arrival, temporary badging and escorting as needed.

j. Communicate status and escalate as needed to minimize Return to Service time and meet incident response goals.

a. Update ITSM on incident status timely. Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.

k. Update Spares Inventory tracking tools as needed.

l. Update Asset management DB (AskIT) as needed

Required Education and Experience

Technical familiarity with all computing, networking and storage technologies. Experience with installation of server components, including RAM, HDD, PCI cards and processors. Working knowledge of Data Center Operations and procedures.

Skills include:

a. Proficient verbal and written communication skills

b. MCSE, MCSA, A+, Network + or CCNA certifications

c. Knowledge of the IEEE and manufacturers cabling specifications

d. Be able to work under short deadlines and pressure situations with accuracy

e. Basic understanding of Electrical and HVAC mechanical systems and how they impact raised floor capacity

f. Know how to analyze and troubleshoot Ethernet and fiber cable problems

g. Knowledge of Operating System commands of UNIX and Windows environments

h. Knowledge of Server Hardware troubleshooting methodologies and onboard diagnostic tools

i. Ability to safely handle and install internal server components

j. Experience with various Server OEM incident reporting systems and procedures

k. Ability to lift 50 lbs. to top of computer rack

l. Perform system diagnostics to various types of servers

m. Clear understanding of SAN and disk architecture

n. Clear understanding of network protocols and services

o. Ability to take direction and work in a team environment.

p. Ability to use basic hand tools to install / uninstall computing equipment into racks

q. Be proficient in Microsoft Outlook, Word, and Excel.

r. Develop proficiency in LM SW tools, including MAXIMO, Service Central

Desired Certifications

• 
  MCSE
• MCSA
• A+
• Network+
• CCNA