Job description
Overview:
Job Title: Dairy-Frozen Food Specialist
Location: Retail Grocery Location
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a
great place to work
, we empower everyone to be their full, authentic selves. Read our
Belonging, Inclusion and Diversity Statement here
.
Job Title: Dairy-Frozen Food Specialist
Location: Retail Grocery Location
Position Overview
The Dairy-Frozen Specialist will support the daily operations of the dairy and frozen food department. This position will assist the department manager with implementing plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing fresh and appealing product, providing courteous, knowledgeable and prompt service and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
- Support the department manager in ensuring the department achieves the standards of performance as outlined in the work plan.
- Greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
- Resolve customer complaints to the full satisfaction of the customer.
- Answer product questions and offer assistance in finding or suggesting product selection.
- Ensure company standards of safety, proper food handling practices, sanitation and productivity are achieved; ensure operations are consistent with all aspects of federal and state health, safety and sanitation codes.
- Notify management of team member theft, customer shoplifting, unauthorized markdowns or property defacement.
- Promote high team member morale.
- Perform other job-related duties as assigned.
Minimum Qualifications
Minimum
- Must be at least 18 years of age.
- High school diploma or equivalency.
- Proven performance as a SEG associate in the dairy or frozen food department; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred Qualifications
- Proven experience as a SEG associate in the dairy or frozen food department and at least one other department in the store; or two (2) years proven leadership in the department.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Proficient with computer applications used in effectively operating the department.
- Strong customer service skills.
- Exceptional interpersonal, motivational and communication skills.
- High standard of integrity and reliability.
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