Job description

Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview Openpath is on a mission to disrupt the access control space. Founded in 2016 and launched in 2018, our unique touchless access control features and sleek, sophisticated hardware get employees into the office with just their smartphone, and our cloudbased software makes office management easier than ever.

Openpath is hiring a Customer Success Specialist to join our Customer Experience team. We are looking for someone who has experience with onboarding, implementation, and training. This is a customerfacing role working with Openpath installers and their customers to provide whiteglove service and support to set them up for success as they start using their access control system.

The ideal candidate is organized, flexible, resourceful, techsavvy, quickthinking, and customerobsessed. Familiarity with legacy access control systems and their installationsupport, a plus. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions or supporting the installation of access control.
Job Description
What youll do & more...

Respond in a timely and professional manner to all enablement requests.

Create training materials tailored for the different use cases of Openpath admins, endusers, and installers.

Ensure accounts with newly installed Openpath systems are onboarded and set up accordingly and correctly.

Manage the health of accounts under the customer enablement program, ensuring continued success in adoption to encourage growth.

Master the Openpath Control Center and its different features.

Work with our Engineering and Technical Support teams when creating training materials andor solutions to complex use cases.

What skills and experience do you bring

EDUCATION BABS highly preferred. Will consider those with proven experience.

EXPERIENCE 23 years of professional work experience in training, education, customer success, customer management, or other related fields. Access control experience is a plus.

Basic knowledge and understanding of SSO.

Basic knowledge and understanding of webhooks and API.

Resultsoriented, dependable, and accountable.

Can operate in a fastpaced, entrepreneurial environment.

Highly organized, can juggle multiple competing priorities and tasks.

A strong communicator verbal, written, and interpersonal with excellent customerfacing manner and technique.

Possess a cando attitude, willing to roll up your sleeves and help outside your specific role as necessary.

You take initiative, know what needs to be done and operate with a sense of urgency, focus, and discipline.

Ability to work a flexible schedule and share oncall duties as needed.

Basic Requirements
243; years of professional work experience in a customer facing role

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements Under 10
Relocation Provided None
Position Type Experienced
Referral Payment Plan No

Our U.S.Benefitsinclude

Incentive Bonus Plans

Medical, Dental, Visionbenefits

401K with Company Match

9 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.

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