Job description
Customer Support Scheduling Senior in GAC Savannah
Unique Skills:
- Ability to work well under pressure and prioritize requests
- 24/7 availability - managing FAST support and other aircraft maintenance request may be required during assigned after hours and weekends duty
- Excellent communication skills for interactions with high level customers
Education and Experience Requirements
Job Description
- Manage, track, and audit all Gulfstream Programs worldwide to include lead-time, downtime, kit & tooling availability, site authorizations, through-put, and deposit requirements.
- Determine pre-arrival work scope items that require action from other support groups to include product support, production, and completions.
- Record and maintain a master schedule to include managed programs and paint schedules at all GAC and participating Jet Aviation Facilities.
- Coordinate and dispatch all domestic and international FAST events & projects worldwide. Coordinate Drop-In activity in such a way as to not overload any particular facility and to strive towards the level loading all facilities.
- Coordinate service visits via direct communication from PS regional sales, field service, technical operations, and customers.
- Maintain and continuously audit service center employee rosters, regulatory authorizations, tooling, ground service equipment, manpower availability, and service center resource allocation.
- Manage aircraft and component projects as necessary to ensure the fluid movement of aircraft throughout the entire GAC enterprise.
- Perform initial customer account credit checks.
- Actively participate in service center operational status meetings to include technical operations, PS sales, managed programs, and any other project meetings necessary to accommodate and coordinate all scheduled/non-scheduled events.
- Forecast service center manpower capacity, allocation, availability, capabilities, and facility resource and planning requirements. Audit aircraft model and system specific training requirements, domestic and international regulatory requirements, ground support equipment, and test equipment availability.
- Maintain master schedule to include aircraft in all Gulfstream facilities to include projects in-process away from the service centers.
- Communicate service requirements to appropriate groups and provide work groups with work authorization job numbers prior to aircraft arrival.
- Manage AOG support and other aircraft maintenance request during assigned after hours and weekends duty. .
- Maintain complete and accurate records/files of all business transactions. .
- Must be computer literate with experience working with MS Office Suite.
- Must be familiar with foreign certification requirements.
- A & P license or FCC certification is preferred.
- Familiar with current applicable FAA regulations.
Additional Information
Requisition Number: 209144
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 03/29/2023
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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