Job description

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. For our Value Stream Management product, we are looking for a Remote Cloud Native Engineer who would drive our thought-leadership both inside and outside the team.

In your prior roles, you have excelled as strong technical contributor around modern cloud-native software development. At LeanIX, you’d have the chance to leverage your technical skills – as a game-changer for our customers and as an advocate both inside & outside the company. In all areas, you aim to represent LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.

Customer Success Engineering - VSM
Connected remote and based in Boston, Massachusetts

WHAT IS WAITING FOR YOU?

• Be a trusted advisor for all aspects around our Value Stream Management product
• Take over responsibility post-sales to drive customers to success in close interaction with the Customer Success Management team
• Ensure enterprise-ready support in close interaction with the technical support team
• Support pre-sales team by providing technical expertise to gain trust and confidence of prospective clients’ technical decision makers
• Work closely with our product team to enhance our offerings
• Act as multiplier for cloud-native knowledge both within and outside LeanIX

WHAT ARE WE LOOKING FOR?

• 3+ years of hands-on experience in DevOps toolchain (like Jenkins, GitLab, GitHub, etc.,)
• 2+ years of experience with Public Cloud Environment (Azure/AWS/GCP) and Container management/orchestration systems (Kubernetes/OpenShift)
• Superb understanding of modern software development practices (e.g. Microservices, Containers, Infrastructure as Code)
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
• Willingness to inspire our customers with great solutions to help solve their challenges and answer their questions
• Experience communicating on a professional level with technical leadership on client side is preferred

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 950+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at people@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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