Job description
Position Description:
Summary
The Customer Success Agent will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Functions:
- Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
- Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Other Related Duties:
Performs other related duties as assigned.
Education
- High School Diploma/GED
- One year of experience in Customer Service
5 weeks of mandatory remote training provided/Mon-Fri 8am-5pm EST
Work from home until further notice, equipment provided.
Shifts available from 8am - 8pm/Rotating Saturday 9am-2pm
Start Dates:
- Monday, May 22
- Monday, June 5
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing independent full-service residential lenders in the country. Licensed in all 50 states, Washington D.C., Puerto Rico and the U.S. Virgin Islands, Freedom Mortgage is the #1 VA and #1 FHA (government-insured) lender in the U.S. in 2021, according to Inside Mortgage Finance Magazine.
Our mission is to foster homeownership for all consumers across America. Freedom Mortgage has approximately 13,500 employees nationwide, proudly servicing 1.4 million homeowners.
Freedom Mortgage is one of the mortgage industry’s largest philanthropic supporters of the USO of Pennsylvania and Southern New Jersey. Through Team Freedom Cares, the company’s employee engagement and philanthropic program, Freedom Mortgage also supports many other philanthropic initiatives, including combatting food insecurity.
Freedom Mortgage was recently named a Top Workplaces USA 2022 (and earned this honor in 2021). We have offices in suburban Philadelphia and Fishers, IN, two regions where we were named a Top Workplace multiple times! We also have large operating centers countrywide, including Beaverton, OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Plano, TX; Tempe, AZ; Troy, MI and Woodbridge, VA
If you seek a vibrant work environment, a sense of community, top training, opportunity for advancement, a comprehensive benefits package, and reward and recognition program, look no further and apply to join Freedom Mortgage today.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. We offer a smoke-free workplace and a drug-free work environment. Our excellent benefits package includes medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during our search. LENDER NMLS ID:2767 For more information on Freedom Mortgage visit www.FreedomMortgage.com or check us out on social media: LinkedIn, Facebook, Instagram, Twitter, TikTok, Pinterest and Spotify. (To review additional honors Freedom Mortgage has received, visit https://www.freedommortgage.com/about/awards.)
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans
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