Job description
Tropic makes buying and managing SaaS ridiculously easy. The world runs on software, which is why companies of all sizes—from startups to Fortune 500s—use Tropic to buy software, manage contracts, and guarantee savings. Tropic is procurement paradise.
We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, are building an incredible team, grew 5X, and are managing over a billion dollars in spend for companies like DocuSign, Intercom, Notion, OpenSea, & Greenhouse. Now is the perfect time to join. The best is yet to come!
Location(s)
We are looking to hire someone based in New York, California, Texas, Georgia, Florida, New Jersey, Colorado, Illinois, Pennsylvania, Massachusetts, Tennessee, Washington, or North Carolina for this position.
About the Role
We're looking for a Customer Solutions Consultant to help build one of the most elite customer organizations in enterprise tech.
What You'll Do
- Serve as the expert solution architect to enable customers to achieve their desired outcomes by leveraging the Tropic Platform
- Work shoulder to shoulder with our Account Managers to upsell and retain existing customers by:
- Joining our renewal / upsell process as Tropic's in-house expert strategic consultant
- Sharing insights from Tropic's robust dataset
- Resolving obstacles and challenges preventing customers from getting value from the Tropic platform
- Communicating the benefits of new functionality and how it will solve existing pain points
- Generating custom presentations and collateral
- Understanding existing customers' pain points and highlighting Tropic's solutions
- Establishing trust with the client by representing Tropic as the future of procurement
- Demonstrate competence, professionalism, executive presence, integrity, and humility
- Enable Account Managers to have a deep understanding of Tropic Platform as it evolves
- Collaborate well with the customer team
- Have an entrepreneurial mindset that constantly seeks to improve how we deliver outcomes with the Tropic platform
- Provide a world class customer experience at every touchpoint
- Participate in and enhance Tropic's company culture by being positive, kind, hard-working and accepting of all employees
- Love supporting upsells and renewals
What You're Looking For
- A deepening of your career in Solutions Consulting or a transition to Solutions Consulting from another executive/client facing role
- Direct exposure to executive stakeholders at the fastest growing tech companies on the planet
- Experience at a hyper-growth startup
- Opportunity to think creatively and solve unique business challenges
- Uncapped personal and professional growth opportunities as Tropic continues to scale
What You've Done
- Experience in sales, sales strategy, customer success, consulting, or other customer/executive facing roles
- Remarkable verbal communication skills
- Solutions-oriented mindset
- Willingness to go the extra mile every time
- Ability to adapt and excel at a high-growth startup
- Exceptional cross-functional collaborator
- Track record of high-performance
Compensation
Specific to pay transparency laws, the minimum annual salary for this position is $84,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
What We Offer
- Remote first work environment
- Optional offices in NYC, Atlanta, and Denver
- Virtual & in-person meetups
- 401k plan with 4% company matching
- 12 weeks of paid parental leave for all parents
- Unlimited flexible vacation and holiday time off
- 100% covered employee medical, dental & vision plans
- Annual learning and development stipend
- Annual WFH stipend
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).
Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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