Job description
Culina Logistics is the leading 3rd party UK logistics business, specialising in chilled warehousing providing an excellent platform for food and drink manufacturers.
We are now recruiting for a Customer Services Supervisor based at our Market Drayton depot.
The Customer Services Supervisor will be required to support the Customer Services Manager, developing and supervising a Team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.
Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures- Ensure your team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / counselling / development when required
- Undertake annual PDP with team members to set objectives for the coming year
- Hold monthly 1-2-1’s to ensure PDP action plan objectives are being met
- Maintain personnel systems and records, eg. training, timekeeping and PDP
- Ensure adequate cover exists across all shifts
- Deal with and resolve personnel issues and raise with Senior Management / HR when appropriate
- Act as the liaison between business management and the client / customer, providing a flexible support service to deal with issues as they arise
- Implement new business from start to finish, ensuring that everything is in place to support the client / customer, eg. systems setup, clients understanding of processes and the provision of a joined up service
- Support business and client / customer ad-hoc projects
- Run weekly / monthly KPI data reports for the Head of Customer Service
- Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards
- Previous experience of supervising a team to deliver excellent customer/client support services
- Lead a team in the most effective way, recognising where team strengths lie, how to properly use the skillsets of each team member and identifying where improvement is needed
- Able to manage conflict, seeing issues through to resolution whilst developing and maintaining successful relationships
- Able to balance time constraints and prioritise a challenging workload while managing other employees and projects
- Able to identify and solve problems in a structured manner
Additional Information
In return for your passion, hard work and determination in providing outstanding service to our customers we offer:
- Competitive salary
- Competitive holidays
- Life Assurance
- Pension scheme
- Childcare vouchers
- Staff facilities including vending machines and canteen area
- Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets
- Health cash plans: Hospital, dental and optical
- Training and development with career progression opportunities and MANY MORE
When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.