Job description
We are a fast-growing medical device company based in Indianapolis IN that offers its employees’ health benefits, work life balance, growth opportunities, and more!
Rehab Medical strives to
IMPROVE LIVES by providing custom advanced medical equipment to patients nationwide. Since the company was founded in 2005, Rehab Medical has helped more than 200,000 people regain their independence through wheelchairs and has emerged as a national leader of complex rehab technology within the United State.
- Our company was named one of the Best Places to Work in Indiana in both 2019 and 2020.
- We believe in hard work with balance, compassion, and achieving goals.
The Position: We are looking for a
Customer Service Technician to join the team!
- We offer competitive pay, health benefits along with a generous 401 (k) match, and growth opportunities.
- Hourly rate is $17-$20 based on experience
Education and Experience:
- High School Diploma
- Must have customer Service experience and a drive to help our customers
- Must have technical aptitude and a proven history of diagnoses or repair of technical equipment
Job Skills and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic computer skills including but not limited to data entry, email, and internet
- Ability to communicate telephonically
- Ability to maintain confidentiality
- Excellent verbal and written communication skills
- Ability to work independently, be detail oriented and organized
- Ability to meet multiple competing deadlines
- Excellent customer service skills
Overview:
The Customer Service Technician Specialist, under the direct supervision of the Customer Service Manager, shall have responsibility for responding to diagnostic inbound calls to the call center, as well as any service request initiated. The position will also require outbound calls in response to call backs from our answering service, voicemails, text requests etc.
Below are additional key functions and skills for this opportunity:
- Monitor the call queue and demonstrate urgency in answering patient calls
- Provide excellent customer service with professionalism and empathy
- Coordinate regularly with local offices and sales representatives in all locations
- Updates and maintains patient information in databases
- Responds to customer inquiries regarding service, equipment, products, shipment, deliveries, general information and complaints
- Troubleshoots issues and malfunctions with equipment. Diagnosis the need for replacement parts
- Educates patient on service processes, general expected timeframes, and estimated financial responsibility
- Enters service tickets into system as necessary
- Tracks information and complete reports when required
- Comply with all aspects of compliance
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