Job description

Job Location
Neenah, WI US
Address
2255 Brooks Ave (Neenah), WI 54956
Job Category
Customer Support
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
Position Summary
Supervises a staff of customer service representatives and ensures customers are satisfied. Responsible for training customer service representatives, and for developing and implementing operations and policies.
Key Duties And Responsibilities

• Directs staffing, training, and performance management to develop and improve the customer service function
• Serves as subject matter expert on Menasha’s products and capabilities to align with customer’s products and objectives
• Provides order forecasts and other key requirements to key stakeholders for production planning
• Supports sales in developing business transition requirements
• Assist with planning and preparations for RFQs
• Manages and tracks product inventories, providing direction on aged inventory and reconciling financials
• Manages internal and customer complaints and assures appropriate corrective actions including transactional resolution
• Drives continuous improvement initiatives for customer service process and information flow
• Oversees customer information management system
• Prepares and reviews required business reports

EDUCATION / CERTIFICATIONS
Education Required
Bachelor’s Degree
Education Desired
Bachelor’s Degree
SKILLS & EXPERIENCE
Work Experience Required
At least 5 years relevant experience
Knowledge, Skills, Or Abilities Desired

• Ability to design, implement and execute CRM business processes and associated applications
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

ADDITIONAL REQUIREMENTS

• Experience within SAP strongly preferred
• Intermediate experience within Microsoft Excel required.
• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Occasional travel required.

ABOUT MENASHA PACKAGING
Join Menasha Packaging where we are all about the power behind possible! Menasha is the industry’s largest independent, retail-focused corrugated packaging, display, and merchandising solutions provider. We design, print, and produce customized packaging, high-end graphic displays, merchandising material, and e-commerce packaging, and we provide pack-out, fulfillment and supply chain services to retailers and leading global consumer packaged goods companies.
Menasha Packaging, along with ORBIS Corporation, a reusable plastic packaging and supply chain services provider, are companies of Menasha Corporation, one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.
You can check out Menasha Corporation’s culture of focusing on employees, operating responsibly, and serving customers in our online Corporate Social Responsibility Report: https://issuu.com/menashacorporation/docs/9022548-mc_hi-res?fr=sOTQyZjUyNTgxODE._
_ Join us and become part of the power behind possible._
_ Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information._
_ Location: 2255 Brooks Ave (Neenah),WI 54956, Neenah, WI 54956_
_

Location: 2255 Brooks Ave (Neenah),WI 54956, Neenah, WI 54956

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Neenah, WI 54956: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• SAP ERP: 1 year (Preferred)
• Manufacturing Customer Support: 5 years (Preferred)
• Supervising: 5 years (Preferred)

Work Location: In person

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