Job Title:
Customer Service Specialist
Location/s:
Towson MD USA - 701 E Joppa Rd Bg 100-300

Customer Service Specialist
Virtual

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 60,000+ professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, CUB CADET and more.

The Stanley Black & Decker Storage Solutions Team of the Industrial Division is growing in dynamic new ways. We recognize that the right people, offering their expertise and ideas, will enable us to continue our success. Stanley Black & Decker is one of the world's most recognized and trusted brand names. We pride ourselves on providing exceptional customer service.

What You'll Do
As a Customer Service Specialist, you will support our Customer Service daily operational rhythms. This includes answering phone calls from customers, distributors and sales personnel, responding to email inquiries from general mailboxes and supporting manufacturing with order information. The Specialist will also:

• Provide the highest level of customer service to our customers through rapport building, knowledge, and efficiency

• Develop and maintain knowledge on all core products of all three Storage Solution brands
• Fulfill customer requests for literature, product availability / information / part numbers, technical questions and pricing including variable dimension products.
• Handle shipment issues including freight calculations, expediting, and collecting return authorization information

• Answer technical questions regarding product specifications and component part numbers
• Process returns and replacement orders
• Enforce delegation of authority guidelines amongst all levels of the company
• Run reports through SAP as needed for customer and sales information
• Progress Core and Assembled product knowledge
• Promote teamwork and a positive work environment

Who You Are

• High School Diploma or comparable work experience
• Minimum 2+ years of customer service, sales, or administrative work preferred
• SAP system experience preferred
• Salesforce.com experience preferred
• Proficiency with MS Office with emphasis on Word, Excel, and Outlook
• Strong communication skills
• Attention to detail
• Willingness to learn and take initiative
• Goal-Orientated
• Customer Focused

What You'll Receive
You'll receive a competitive salary and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

How You'll Feel
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

#LI-RL1
What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.