Job description

CHC Solutions, Inc. is currently seeking a Healthcare Customer Service Specialist to work on our Strategic Partnerships team in our Pittsburgh (Robinson Township) office.
Who we are:
CHC Solutions, Inc. is a family of companies providing comprehensive medical equipment and supplies and patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care.
Family brands include Continuum, Burmans Medical Supplies, bioCARE and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedics and ostomy products.
The Healthcare Customer Service Specialist will:

• Have a complete and thorough understanding of all products handled by the team including but not limited to:
• Understanding of sku’s and HCPC’s for all products
• Insurance Guidelines and Authorization needs for wound, ostomy, and urological supplies

• Have a complete and thorough understanding of all contracted payer entities at CHC.
• Stays abreast to coding, quantity limitations and allowable for contracted payer entities and ensures that all regulations are adhered to in order for a transaction to be appropriately documented and billed.

• Have a complete and thorough understanding of all policies and procedures in the Customer Experience Department, and a general understanding of all policies and procedures of all CHC departments.
• Have a complete and thorough understanding of all systems used by Customer Service Specialists, including but not limited to:
• Billing Systems
• Fax/Order Systems
• Verification Systems
• Workflow
• Strategic Partner platforms (Tomorrow Health, Integra, Medline, Parachute, etc.)

• Communicate with patients and referrals throughout the order process to ensure that they understand processing timelines, order delays, and financial responsibility
• Acknowledges and resolves customer complaints in a timely and professional manner
• Communicates with our strategic partners via their operational platforms. All communication is expected to be professional and thorough.What we offer:

CHC Solutions, Inc. values its employees and offers an exceptional benefits package. This position offers the opportunity to earn performance based discretionary bonuses.
If you are looking to start or build your career with a growing healthcare company, join our team at CHC Solutions, Inc. Our Customer Service Specialists interact with healthcare professionals and patients daily to coordinate patients’ medical supply product deliveries.
CHC Solutions provides specialized trainings on any topic you may need to know, such as diagnoses, products and insurance guidelines. Those new to the healthcare industry will be taught everything they need to know to succeed in the field. Individuals with prior experience will gain new skills and improve upon their already existing knowledge.
Our Customer Service Specialists fill an important role in patient care. We pride ourselves on making a difference in the lives of our customers by ensuring they have the products they need when they need them. If you’re interested in positively impacting those in your community and enjoy working with a kind and caring team, learn more and apply today!

• Strong sales and presentation skills
• Excellent written and verbal communication skills
• Strong organization, negotiation and closing techniques, analysis and judgment skills
• Works well in a team environment

Education:

• High School Diploma Required

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.