Job description

Customer Service Representative

Work Location: Carson City, NV

Duration: 9 months

Responsibilities:

• Respond to and expedite customer inquiries regarding product selection, placement of orders for standard product and services, requests for prices and quotations and complaints.
• Provide pre-order, build and post-build customer support.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability by means of cross-selling, up-selling, and add-on sales.
• Initiate correspondence and contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Prepare quotations for standard products as required and ensure that the quoted material and the customers’ requirements coincide
• Access, update and maintain records for individual accounts.
• Communicate to purchasing and production staff any unexpected increases or decreases in demand for products as well as any changes to customer orders.
• Coordinate activities with internal company departments, vendors, and common carriers.

Requirements:

• High School diploma or equivalent; 2–4 year degree preferred
• 1-2 years’ Customer Service experience preferred.
• Proficiency in MS Office software.
• Experience working with ERP system.

Job Type: Contract

Salary: $19.00 - $21.00 per hour

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

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