Bradley Corporation is a 5th generation family-owned and operated business leading the way in commercial washrooms and safety solutions. Celebrating 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters.

Here’s why you’ll love working here:

• Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
• Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year’s
• Work schedules that fully support work/life balance, with hybrid work options available
• Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more

Here’s your opportunity:

Under direction from the Customer Service Supervisor, you will interact with customers and/or sales representatives to provide information regarding products and services. You will handle the more technical or complex service questions. You will work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. You will also respond to telephone, e-mail and facsimile inquiries in a fast-paced office environment.

**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Here’s how you’ll contribute:

• Professionally and expeditiously respond to various customer inquiries regarding general product
information, order information, pricing and website and web tools assistance. At this level, handles the more technical or complex service questions.
• Applies a high level of knowledge and judgement in resolving service, warranty or technical problems falling within established limits of authority and knowledge.
• Process incoming and replacement orders for a specified, limited scope of company products within corporate guidelines.
• Process order expedite requests from sales representatives and customers
• Work closely with production teams to meet customer deadlines.
• Process requests for credit memos, returns and invoices within corporate guidelines
• Execute order changes, partial shipment requests cancellation requests within corporate guidelines
• Provide assistance with tracking of shipments and providing freight related information according t customer requests.
• Prepare order related documents for electronic filing system
• Create and maintain relative training documentation and procedural information
• Promote customer service excellence and positivity throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience.
• May provide support, training and work direction to others as needed or requested.
• Other related duties and projects as requested.

• Essential Duties and Responsibilities

Here’s why we want you:

• High school diploma or equivalent experience. Associates or Bachelors degree preferred.
• 3 or more years’ experience working in a fast paced customer service environment.
• 2 or more years of experience working in or supporting a manufacturing or commercial plumbing environment preferred.
• Basic knowledge of Microsoft Office Word, Excel and PowerPoint.
• Must be familiar with the internet and work with information presented in websites.
• Polished phone etiquette.

At Bradley, we seek diversity. Embracing diversity only enhances our work culture, and is essential to living our values and achieving our business goals. Because of our differences, we are able to drive innovation while enhancing our customer experience. We are committed to creating a family environment where all employees are included, and treated with dignity and respect.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Pre-employment drug screen and physical required.

Your career with Bradley can be just a few clicks away.