Why:

Are you currently underemployed?

Do you get the Sunday night blues thinking about the following work week?

Are you looking to make a change from a job to a career?

AM Transport is a family-owned company that has been in Richland County for over 33 years. Our 10-year mission is to be the best place to work in Richland County! We will get there by hiring and retaining some of the best folks around. Our team is full of high performers, and we are looking to add more. When you walk into our office, you feel like you are looking at a tech company. We believe in work-life balance. We believe that you should be able to have fun at work. We want people who are positively charged! Please continue reading about our open job if this sounds like you.

No worries, if you don't have any transportation experience, we will happily train you.

Position:

Customer Service Representative I

Reports To:

Operations Manager

Job Overview

The primary responsibility of the Customer Service Representative I is to grow our business with existing customers by maximizing sales with existing accounts and growing strategic accounts by providing kick-ass customer service.

Responsibilities and Duties

• Receive shipment tenders from customers and properly communicate (when to accept, reject or work on).

• Enter loads into the system. Study ways to automate and/or streamline.

• Schedule pickup and delivery appointments and enter them into the system.

• Provide rates to customers.

• Provide shipment updates to customers.

• Effectively handle customer problems.

• Handle accessorial charges.

• Communicate shipment issues, including missed or late shipments to customers.

• Assist customers with the claims process and ensure the claims administrator is informed.

• Manage lane profitability.

• Nurture, by routine communication with customers, for increased market share with new and lost lanes.

• Communicate potential customers to sales (current shippers/consignees).

• Keep Customer Scorecards.

• Communicate lane opportunities to Carrier Representatives.

• Find and approach offline/dormant customers.

• Manage customer rate tables.

• The secondary role is to provide backup carrier support.

• Stay current on industry news and trends.

This is a full-time M-F position. We offer very competitive benefits including medical, vision, dental, and PTO. We have monthly events outside of the office in order to build and maintain our culture!