Job description

Fruit Expert™ - Customer Service
The Fruit Expert - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.

Benefits

• Begin accuring PTO immediately
• 30% employee discount and free select fresh fruit products
• Access to group Dental, Vision, Life, Long Term Disability, Life and AD&D Insurance after 90 days of employment*
• Access to QSEHRA program offering reimbursement for up to $300/month on eligible healthcare expenses*

*Available to full-time employees (30 hours per week or more) only.

Essential Job Functions and Responsibilities:

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent customer service
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
• Assists customers in the selection and purchase of Edible products
• Uses effective sales approaches and displays strong knowledge of product line
• Effectively converts customer inquiries into sales
• Builds long-term relationships and builds the trust and loyalty of customers
• Responds to customer needs
• Maintains customer service area and equipment in a clean and appealing manner
• Manages difficult customer situations in a calm and professional manner
• Maintains and secures all company-issued property provided for individual use

Maintains Quality Store Operations

• As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks in accordance with the cleaning standards and works as a store team player
• Presents oneself professionally and demonstrates clear communication with all customers and co-workers
• Follows standards for merchandising, stocking, rotating and storing all products
• Performs store opening and closing procedures including day-end finalization and securing of the premises in accordance with all policies and procedures

Financial Contribution

• Follows cash handling and register policies
• Follows inventory stocking and recording guidelines
• Takes responsibility to learn all aspects of the position
• Learns and demonstrates creating the Edible Experience
• Learns and performs duties of customer Service, production, and/or delivery driver as needed

Job Requirements:

• Positive attitude
• High School Diploma or equivalent preferred
• Previous experience working in customer Service or food service establishment preferred
• Excellent customer service and communication skills
• Demonstrated ability to sell and up-sell products
• Good math and money handling skills
• Enjoys working within a team
• Enjoys working in a fast-paced environment
• Drive and determination
• Desire for personal and professional growth
• Valid state driver’s license and a clean driving record
• Computer skills including Microsoft software, register skills and mobile applications
• Ability to lift, carry and/or push objects weighing up to 50 lbs.
• Ability to stand, bend, reach and scoop throughout assigned shift
• Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available to work on holidays, including those that may fall on Sundays?

Work Location: In person

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