Location: Bristol - office-based, BS13 8AE

We give you a world of potential

Sick of working from your sofa, staring at the same four walls? Missing social events and that office buzz? Fed up with working weekends and unsociable hours?

What about a Monday-Friday role working core hours in a modern Bristol office, where you can build meaningful relationships with co-workers, develop a career in a global, award-winning Financial Services business and get paid a competitive salary (with achievable, non-sales related bonuses on top) – how does that sound?

If you’re a dynamic, self-motivated individual who is good with people, we want you to join our amazing frontline contact centre team. If you’re looking to build a career with Computershare, there is no better entry point!

We’re an innovative and growing company that offers fantastic training and development, employee benefits and a generous share plan scheme. We dedicate significant time and effort to ensuring we identify and develop emerging talent, and we put a real emphasis on progression from within the organisation.

We learn and grow best when we have dedicated support. That’s why we’re giving you face-to-face training, coaching and subject matter expertise from the minute you join us. This is an office-based role which will enable you to grow rapport with your team and work together, supporting each other all the way to success!

We’re offering a generous package with excellent bonus earning potential and many other company benefits:

• £20,475 per annum - that’s £10.50 per hour based on 37.5 hours per week, Monday to Friday, no weekends or bank holidays
• Monthly bonus earning potential of up to 6% of your annual salary
• Opportunity to increase your salary through our “Pay 4 Skills” scheme; the more you learn, the more you earn!
• Pension contributions
• 25 days holiday per annum with the option to buy more; plus a range of other flexible company benefits

We have some additional extras for you too……

• On site canteen, shop and coffee bar, free hot and cold drinks plus “Free Food Fridays” – lunch is on us!
• Free onsite 24/7 gym membership
• Cycle to Work Scheme
• Free onsite parking (subject to demand)
• Lockers, shower and drying rooms – whether you’ve used the gym, cycled to work or have the urge for a lunch time run; we’ve got you covered!
• Office social events (bi-annual Summer and Christmas parties, weekly post-work gatherings)

Onsite interview days (Invitation only)

We would love to meet you face to face so our interviews will be at our Bristol office. You’ll get to meet the team, find out more about the role and have a guided tour!

You’ll need to be available to interview on Tuesday 18th October. If your application is successful, we will contact you to confirm your interview details.

What you can expect from us

From day 1 you will join our amazing team who will support you throughout your learning journey and beyond!

Starting on Monday 7th November you’ll join us in our modern Bristol offices where you will embark on your journey with Computershare. During you training, for the first 4-5 weeks your working hours will be 9.00am-5.30pm. Here’s a snippet of what to expect…

• Full-time classroom-based training with one of our qualified Learning & Development trainers
• Dedicated support throughout your training journey from team leaders, coaching support staff and subject matter experts, all of whom have been there and done it!
• We’ll still be there to support you once training finishes. We have a suite of support tools, including a dedicated team of experts ready to give advice while on calls, and an engaged leadership team to support your development and growth in the business
• Regular 121’s and team meetings – we think it’s important that you get time with your team and your line manager!
• We listen to your feedback and suggestions on what we can do better and take action! #teamworkmakesthedreamwork!

In return, we need you to ensure you attend the full duration of the training before your shift rotation patterns start, with a few weeks’ notice. You’ll work from Monday to Friday with varied start times throughout the week; the earliest scheduled shift is 8.00am-4.30pm, and the latest is 9.15am-5.45pm. Weekend working is not required in this role.

A role you will love

The Customer Service Representative role is all about helping and supporting our customers. You’ll be dealing with a range of telephone enquiries via our inbound contact centre, and we’ll ask you to provide the best possible quality of service. Reporting to a Team Leader, you will use a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.

This is a very dynamic role, and no two days are quite the same. Providing services on behalf of our clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes.

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Computershare maintains its excellent reputation.

We are looking for candidates with the following experience and attributes:

• Previous experience of delivering excellent customer service
• Strong communication skills
• Ability to work as part of a team – positive outlook and high energy are key!
• PC literate - including MS Office applications such as Outlook, Word, and Excel
• Enthusiasm to develop new knowledge and skills
• Commitment to quality customer service

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. £20,475 per annum - that’s £10.50 per hour based on 37.5 hours per week, plus individual monthly performance-related bonus (up to 6% of salary)

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please let us know.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law