Job description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities:
- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
- Greets and provides assistance to all visitors and patients, promoting a
- Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
- Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
- Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
PARDEE
Other information:
Required
- High school diploma or equivalent required
- Minimum of 1 year prior experience in a medical office or health care setting .
- Medical Terminology training or work experience.
Job Details
Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: UCC UCC-Hville
Work Type: Per Diem
Standard Hours Per Week: 8.00
Work Schedule: Variable
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: Not Applicable
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