Job description

Ashley HomeStore - Batavia, NY

Corporate Customer Service Center

Hiring Immediately Full Time Customer Service Representatives

Our Corporate Customer Service Center Headquarters for The Wellsville Group, dba Ashley HomeStore is HIRING talented, empathetic and passionate team members for our Customer Service Team for a Customer Service Representative/Scheduling Specialist.

About the job:

• Become an expert on our warranty & educate our guests on their coverage/limitations
• Help manage all of our concerns including our Social Media to maintain our 5 star Facebook Status & A+ BBB rating
• Be the voice of our customers advocating for the best possible resolutions on their accounts
• Execute excellence with documentation & procedures on accounts & act with integrity
• Coordinate with internal departments & external companies to solve customer concerns in a multi-state environment
• Use your judgment & escalate serious customer service issues when necessary through the appropriate channels
• This position may turn into a work from home position after 90 days

Who will love this job:

• You enjoy making life easier for customers & coworkers; if there is a bump in the road—you want to smooth it down.
• You are energized by interacting with customers & coworkers. You understand that sometimes things go wrong, & you want to help educate the customer & find solutions when they exist.
• You’re a naturally positive person who likes to look at the brighter side. The glass is always half full for you!
• You bring solutions to the table & aren’t afraid to point out where we are going wrong or how we can improve in our day to day operations.
• You are comfortable in a quick paced office environment with a little chaos and uncertainty. We move fast. Every account isn’t the same & we rely on your judgment to get things done.

FAQ’s:

• What is the pay rate? How often are pay checks? Starting pay $15/ hour. Pay checks are weekly.
• How can I advance? Your first opportunity for an increase is at 90 days. There's an additional weekly performance based incentive & continuous raises based on your drive & talent.
• What does the schedule look like? Hours are 9am-5pm Tuesday through Saturday. Closed Sundays & major Holidays.
• Are there benefits available? Yes, we offer a comprehensive benefits package with eligibility met after 2 complete months of employment (per vendor requirement)
• What other perks do you offer? Paid time off, 401k, desirable family atmosphere (though call center in nature) You are important, the work you do is important, & you are NOT a number

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• In-person

Application Question(s):

• Are you able & willing to work a full time, 5 day schedule 9am-5pm, Tuesday - Saturday?
• Do you have reliable transportation?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service or call center: 2 years (Preferred)

Work Location: In person

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