Job description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a manufacturer of electronic instruments and electromechanical devices. They operate through two segments: Electronic Instruments and Electromechanical. The Electronic Instruments segment designs and manufactures analytical, test, and measurement instrumentation for the energy, aerospace, power, research, medical, and industrial markets. The Electromechanical segment provides automation and precision motion control solutions, as well as electrical interconnects, specialty metals, and thermal management systems.

Job Description:

POSITION SUMMARY:

• The purpose of this job is to support the US Service Department and external customers. This person will be located at our Warrendale, PA facility.

ESSENTIAL SKILLS AND RESPONSIBILITES:

• Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
• Keep in communication with US FSE’s to ensure that schedules are maintained, and resources are used optimally.
• Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
• Manage Customer Service Representatives – oversee CSR’s order entry procedures.
• Service CRM administration, providing data analysis and metrics to VP of Service as needed.
• Assistance in implementation of new CRM.
• Manage PMP sales – oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales.
• Schedule PMP visits as requested and as time & resources permit.
• Provide admin support to VP Service and US Service managers as needed

QUALIFICATIONS:

• Must have the ability follow established processes
• Well organized and confident to work independently but will be a strong team player.
• Intermediate Excel User (know VLOOKUP's, pivot tables)
• Willingness to take on new responsibilities and challenges
• Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles

EDUCATION/EXPERIENCE:

• High school diploma or equivalent and 3-5 years of equivalent experience required

Preferred associate degree

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Work Location: In person

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