Job description

*Royal Staffing Group is hiring for this position on behalf of Tech Service Today*

COME JOIN A WINNING TEAM!

Extraordinary Customer Service Representative

Do you have a great personality & communication skills?

Do you have exceptional customer service skills?

Do you want to work in a fun atmosphere with an awesome team?

Tech Service Today provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need dynamic customer service pros to help with upcoming projects at TST! The full-time positions offer excellent benefits including 100% coverage in health, dental, & vision insurance, 401K plus match, profit sharing, company cell phone service, nationwide gym membership and more.

In this role, you will support customers and field technicians on service jobs. We pride ourselves in providing exceptional customer service and we need the “best of the best." Our culture is very fast-paced, constantly changing, collaborative & positive. We are seeking smart, motivated professionals with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in an exciting unique IT call center environment.

We are looking for customer service team members who can work the following shifts (with open availability to help out at other times including weekends, as needed):

Tuesday - Sunday, 7:30 am - 4:30 pm

Monday - Friday, 7:00 am - 4:00 pm

Sunday - Thursday, 1:00 pm - 10:00 pm

Monday - Friday, 1:00 pm - 10:0 0pm (2)

Monday - Friday, 8:00 am - 5:00 pm (2)

MUST be less than 60 minutes and within 35 miles of our Boynton Beach headquarters and willing to work in the office daily.

Roles as Dispatcher & Electronic Ticket Creator Available - Both are Customer Service Roles

Dispatcher Responsibilities:

• Responds to requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of services
• Handles a high volume of outbound & inbound calls - call center
• Creates service tickets and scheduling
• Verifies that scheduled work orders are ready for dispatch
• Actively recruits & schedules technicians for work order requests
• Matches technicians to the job ensuring right skills & right tools
• Negotiates competitive rates in the recruitment process
• Monitors and directs field technicians and order fulfillment tasks
• Monitors status and adjusts assignments throughout the shift
• Informs and updates field technicians and clients on schedule or technical related issues
• Extensive data entry and use of google forms
• This is not just inbound customer service. This job entails facilitating jobs with techs & clients all over the US & Canada

Electronic Ticket Creators' Responsibilities:

• The most important aspect of ETC is attention to detail
• The first to interact with customers. Sets the tone for the customer’s experience - always looking to WOW customers with every interaction
• Create all incoming work requests
• Respond to all customer calls and emails in a timely manner
• Responsible for the content and format of all work requests
• Ask questions if anything is unclear. This is the beginning of the entire process

Requirements:

• Must live within 35 miles/60 minutes commuting distance of Boynton Beach and willing to work in the office daily
• Be at work when scheduled, on time
• Call center experience greatly preferred
• Experience handling inbound and outbound very high call volume is required
• Very outgoing, friendly, empathetic, positive outlook, good sense of humor, goes above and beyond for customers - think Ritz Carlton, Disney, & Southwest personalities
• Excellent & dynamic radio personality type voices - can speak clearly and with much energy on the phone
• Excellent verbal communication skills: able to actively listen, speak clearly, mirror tone & take action
• Excellent written communication skills - must have excellent grammar, spelling and clear, direct messages with great tone
• High attention to detail and accurate notation is critical for these positions
• Must be able to type a minimum of 45 WPM with 98% accuracy
• Ability to think critically and make practical/smart decisions
• Ability to work well under pressure - be quick on your feet to do well in our fast-paced atmosphere with a high sense of urgency
• Ability to multitask a high volume of work with constantly changing processes & procedures and navigate phone & computer systems while on calls
• High initiative & drive to succeed
• Intermediate proficiency in excel
• Computer/Tech Savvy
• Shares the same core values as Tech Service Today including:

1) Model of accountability

2) Warm, friendly & positive - can-do attitude

3) Taking pride in everything we do

4) Showing gratitude & respect often and to everyone including our technicians & teammates

5) Giving our best to our customers every day

If You Are Interested in Becoming a Permanent TST Team Member Full Time, We Offer:

• 100% paid medical/dental/vision coverage and up to 50% coverage for dependents
• 401K plan with company matching
• Profit Sharing
• Life Insurance
• 3 weeks PTO per calendar year
• 8 paid holidays
• Company cell phone service
• Gym membership
• LifeLock and LastPass memberships
• We reward those who go above & beyond
• Opportunity for growth & advancement

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Parental leave

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person

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