Job description

Title: Customer Service Representative

Location: 780 Commonwealth Dr Warrendale, PA 15086

Duration: 3+ Months

Position summary:

• The purpose of this job is to support the US Service Department and external customers. This person will be located at our Warrendale, PA facility.

Roles and Responsibilities:

· Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.

· Keep in communication with US FSE’s to ensure that schedules are maintained, and resources are used optimally.

· Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.

· Manage Customer Service Representatives – oversee CSR’s order entry procedures.

· Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM.

· Manage PMP sales – oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time & resources permit.

· Provide admin support to VP Service and US Service managers as needed.

Requirements:

· Must have the ability to follow established processes.

· Well organized and confident to work independently but will be a strong team player.

· Intermediate Excel User (know vlookups, pivot tables)

· Willingness to take on new responsibilities and challenges.

· Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles.

· High school diploma or equivalent and 3-5 years of equivalent experience required.

· Preferred Associates Degree

We are an equal-opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.

Job Type: Contract

Salary: $23.00 - $24.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Will you be comfortable with fully onsite position in Warrendale, PA 15086?
• Are you comfortable working for a 3+ month contract initially?
• Do you have experience working with tools like MS Excel (know vlookups, pivot tables)?
• Do you have working experience with CRM?
• How many years of experience do you have working as Customer Service Representative?
• Do you have experience dispatching tech/technicians on customer request?

Work Location: One location

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