Job description
Overview:
We are looking for talented individuals to join our dedicated school customer support area working School friendly hours. School Support are a driven and energetic team with a strong work ethic and great leaders. Day-to-day this team is responsible for supporting our customers (schools) with our platform. Based in our Coventry Office.
What will your key responsibilities be?
What can we offer you?
Does this sound like you? If so, we would like to hear from you!
#li-onsite
ParentPay Group is the European EdTech market leader in MIS, cashless school payments, school meals management and communications software. Across our Group, we help more than 20,000 schools effectively manage their data, save administration time, and reduce costs whilst enabling millions of parents to communicate with their school, remaining engaged in their children’s education.
We are looking for talented individuals to join our dedicated school customer support area working School friendly hours. School Support are a driven and energetic team with a strong work ethic and great leaders. Day-to-day this team is responsible for supporting our customers (schools) with our platform. Based in our Coventry Office.
What will your key responsibilities be?
- As a Application Support Analyst, you will be the first point of contact for all customers regarding software related issues
- You will provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance with our application
- Logging all calls is an important part of this role. You will play a key role in ensuring customer enquiries are recorded so that we can effectively track and manage
- You will take pride in ensuring that customers are kept fully updated at all times
- With full training provided on our systems, it will be your responsibility to ensure you keep updated with the applications and follow the correct processes
- Problem solving and investigating issues are a key part of this role – with your detective hat on you will try to work through issues and provide fixes
- Building strong relationships and creating a positive customer experience
What are we looking for?
- Previous call handling experience within customer service, a call centre, or a 1st line support help/service desk is essential
- Demonstrable experience of raising customer support tickets and understanding of when to escalate an issue
- Strong verbal and written communication skills
- Professionalism and superb listening skills
- Self-motivated and takes personal responsibility for getting the work done
What can we offer you?
You will be provided with support and exceptional training during your induction period to get you up to speed. To assist in further self-improvement, we will also provide you with access to other training resources.
ParentPay offer competitive salaries and a comprehensive benefits package, including:
- 25 days annual leave plus statutory public holidays- Pro Rata
- Company matched auto enrol pension scheme
- Group life insurance at 4 x annual salary
- Option to join the company private health scheme
- Free car parking on site and easy access to main motorway network within 2 miles of the office
- Flexible working hours available- School friendly working hours
- Modern offices and inclusive office culture
N.B. some benefits are after a successful probationary period
Job Types: Full-time, Permanent
Does this sound like you? If so, we would like to hear from you!
#li-onsite
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