Job description

Old Hickory Management is looking to hire a friendly, outgoing and detail-oriented individual as a Customer Service Representative within our Rent-to-Own company. The position is responsible for fielding customer service phone calls and emails, maintaining up-to-date customer account information, and processing customer payments. Although an entry-level position, the starting compensation is well above minimum wage and there are opportunities for advancement within the company for individuals who provide a positive contribution to the team.

Old Hickory is a fast-growing company and the leader in the portable buildings market. We have succeeded by providing our customers with well-constructed buildings, an easy purchase or rent-to-own experience, and exceptional customer service. Our Customer Service team prides itself on greeting customer inquiries with a friendly and helpful attitude and finding the answers to our customer’s questions.

Essential Functions:

· Answer the phone in a friendly and helpful manner using a quiet tone as to not disturb co-workers

· Take detailed notes on each customer interaction

· Maintain customer records by updating account information

· Respond promptly to customer inquiries and complaints

· Record details of inquiries, comments and complaints

· Work with Collections to process customers that are past due

· Process payments throughout the day according to company’s productivity standards

· Balance RTO Pro with QuickBooks and escalate issues as appropriate

· Periodically enter credit card payments into QuickBooks

· Give out payoff requests as requested

· Return all calls and voicemails during shift

Knowledge, Skills & Abilities:

·Type at least 45 WPM

·Experience using QuickBooks preferred

·Knowledge of Microsoft Office products

·Excellent customer service skills

·Ability to multi-task and prioritize

·Ability to work well within a team environment and independently

·Ability to learn new software programs

Education: High School Diploma or equivalent preferred

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Murfreesboro, TN 37129: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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