Job description
Nordstrom is a great place to start your career. Whether you are determined to be part of the fashion industry or just interested in seeing if it is the right fit for you, Nordstrom is a great way to explore opportunities with a company rich in history and success thrilling customers. Nordstrom offers a competitive salary, a merchandise discount, and a terrific environment to learn.
A Customer Service Representative is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Duties:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Receiving orders, calculating charges and processing payments
- Referring customers to superiors when necessary
Job Types: Full-time
Pay: $17.50 - $25.00 per hour
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting
Additional Information
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
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