Job description

Are you ready to work for an industry leading company with a family owned culture? Lukjan Metal Products has as opportunity for a customer service professional to join the team as a Customer Service Representative at our facility in Sidney, NE. This position is responsible for providing extraordinary service to our customers.

Lukjan Metal Products is a family owned and operated business that has been manufacturing high quality sheet metal pipe, duct and fittings for the wholesale HVAC industry since February 1964. Headquartered in Conneaut, OH, Lukjan has production facilities located in Ohio, North Carolina, Wisconsin, and Nebraska. These locations have positioned Lukjan Metal Products as one of the leading manufacturers of prefabricated sheet metal fittings in the United States. The facility in Conneaut has been a proud part of the community since 1964 allowing the company to bring the finest high-quality sheet metal products to our customers.

What are we looking for in the next Customer Service Representative?

• High School Degree or GED required.
• One year of administrative office experience required.
• One year of Customer Service experience required.
• Previous experience with order entry, inventory management, and customer relations in a manufacturing environment.
• Previous experience handling large volume of incoming and outgoing phone calls.
• Demonstrated ability to prioritize and multi-task for maximum efficiently without sacrificing accuracy.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word and Excel.
• Ability to maintain confidentiality with company information.

How you will make an impact:

As a Customer Service Representative, you will be responsible for reviewing and accurately entering purchase order into company databases, working closely with Sales, Manufacturing, and Shipping to ensure accuracy of the orders and availability of products for timely shipment.

To successfully meet these responsibilities, you will:

• Process all shipments made through UPS.
• Problems solve by researching issues and communicating with external customers and personnel through all levels of the organization.
• Answer and resolve incoming calls on a multi-line phone system from customers, employees, vendors, suppliers, etc.
• Assist with managing shipments, deliveries, customer service-related tasks, sales, operations and other duties as needed and assigned by management.
• Work with third party vendors for purchasing of supplies.
• Provide quoting for product inquiries.
• Support inventory management and the scheduling of orders for production.

LUKJAN METAL PRODUCTS IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• administrative office: 1 year (Required)

Work Location: In person

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