Customer Service Representative

Full Time
Boca Raton, FL
Posted
Job description

Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a Customer Service oriented individual to join our Team!

WHY WORK AT Lincare?

  • Culture- An inclusive, open and friendly environment focused on our associates and their success
  • Benefits- Comprehensive benefits package with flexible options to fit your individual needs
  • Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

Job Responsibilities include:

  • work directly with medical professionals and physicians to facilitate patient care
  • advocate for and work in lockstep with chronic patients
  • work for an organization that rewards success and fosters a culture of promotion
  • provide outcome-based solutions for our physician referral sources and existing patient population
  • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and setup paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel

Requirements:

  • High school diploma or GED preferred
  • Proven work experience required
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
  • Multitasking capabilities
  • Computer and technological literacy
  • Positive and professional personal image

Physical Demands:

  • This employee must occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Work Location: In person

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