Job description

One of Southern California's most innovative and successful waste and recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties is looking to hire a Call Center Customer Service Representative who is eager to work in a fast-paced environment.

Recycling over 500,000 tons of materials each year, creating cleaner communities, reducing air and water pollution, conserving landfill space and extending our natural resources. They are striving to make your neighborhood a better place to live, work and play and want you to join their team!

Pay: $21.00 per hour

Schedule: M-F 8:00 am-5:00 pm

Status: Temp to hire

Location: Stanton, CA (no remote)

What you’ll be doing:

• Answer a high-volume of incoming calls forms residential and/or business customers regarding their waste and recycling service
• Provide exceptional customer service in a professional, positive and efficient manner
• Handle complaints/concerns
• Perform additional tasks as assigned by the supervisor

Your strengths and experience may include:

• Must have at least 2 years of call center experience, preferably in an inbound customer service department
• Must have excellent communication skills, both verbal and written
• Experience with industry knowledge to understand concept, practices and procedures
• High volume call center experience
• Able to work with KPI's
• Must have a professional demeanor
• Intermediate to advanced level with Microsoft Software
• Bilingual Spanish is a plus

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Stanton, CA 90680: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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