Customer Service Representative
Job description
Jiffy Lube is seeking a friendly and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, your primary duty will be to review manufacturer recommendations and inspections with our customers, ensuring they are informed about their vehicle's needs and helping them make decisions on maintaining their vehicle. If you have excellent communication skills, a passion for delivering exceptional customer service, and an understanding of automotive maintenance, we want to hear from you!
Responsibilities:
- Review manufacturer recommendations and inspections with customers, explaining necessary services and repairs in a clear and informative manner
- Provide exceptional customer service by addressing inquiries, concerns, and providing recommendations for vehicle maintenance
- Build and maintain positive relationships with customers, ensuring their satisfaction with our services
- Use strong product knowledge to explain the benefits of recommended services and products
- Coordinate with the service technicians to ensure timely completion of services and repairs
- Accurately document customer information, services performed, and recommendations in the system
- Keep abreast of industry trends, new products, and service offerings to provide up-to-date information to customers
- Maintain a clean and organized work area
Requirements:
- Excellent interpersonal and communication skills, both verbal and written
- Strong customer service orientation with a friendly and approachable demeanor
- Knowledge of automotive maintenance and repair concepts
- Ability to review and explain technical information to non-technical customers
- Strong organizational and time management skills
- Proficient computer skills and experience with customer management software
- Ability to thrive in a fast-paced environment
- Previous customer service experience is a plus
Benefits:
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- ASE training and certification support
- GED assistance
- College credits
- Paid time off and holiday pay
Join our team at Jiffy Lube and make a difference by providing excellent customer service and helping customers make informed decisions about their vehicle maintenance. If you have a passion for delivering outstanding service and enjoy working in a dynamic environment, apply today to become a Customer Service Advisor.
Experience
Preferred- Customer Service
Education
Preferred- High School or better
Licenses & Certifications
Preferred- Driver License
Behaviors
Preferred- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Financial: Inspired to perform well by monetary reimbursement
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
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