Job description

Position Overview:

The customer service representative is to act as a liaison, providing services, information, and to resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Principal Duties and Responsibilities (Essential Functions):

• Take customer orders either directly from customers or sales representatives.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Process billing.

• Facilitate customer complaints and questions and follow-up with appropriate internal personnel for resolution.

• Coordinate all Shipping and Receiving paperwork, labels, scheduling, and cost quoting.

• Maintain customer files.

• Process new items.

• Process purchase orders.

• Coordinate accounting credits.

• Record and distribute customer order changes.

• Fax and or Email confirmations to customers.

• Assist sales personnel as appropriate and assist in generating supplemental sales.

• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.

• Complies with company policies and procedures.

• Additional duties as assigned by management.

Supervision Received:

The CSR position reports to the Plant Manager; however, the position also receives daily operations orders from Sales and Accounting.

Qualifications & Skills:

High School Diploma/ GED or Higher

Candidates are PREFERRED who offer the following:

• Experience working in a manufacturing environment

• Computer data-entry experience

LANGUAGE SKILLS

Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

· QuickBooks

· Microsoft Excel, Word, Outlook

· Application knowledge of products and production processes

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is sometimes exposed to hot and/or humid conditions, moving mechanical parts, and/or airborne particles.

PERFORMANCE MEASUREMENTS

The performance of the Customer Service Representative will be measured as follows:

• Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service. Such standards will be set annually and communicated to the representative.

• Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.

• Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.

• Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

BENEFITS

• Base wage of $40,000 + Valuable Experience

• A benefits package valued at more than $10k

• This includes a 401(k) plan with company matching, profit sharing, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, and company holidays.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Simpsonville, SC 29681: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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