Customer Service Representative
Full Time
West Tisbury, MA 02575
Posted Just posted
Job description
SUMMARY:
This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.
PRIMARY RESPONSIBILITIES:
- Check in passengers and baggage using Cape Air’s reservation system
- Make passenger reservations and rebook flights
- Make boarding announcements
- Provide extra assistance to passengers with special needs
- Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
- Share information with pilots/ramp/operations using radio communications
- Organize ticket and cash reports
- Handle delayed or missing baggage and process claims
- Assure compliance with FAA and airport security procedures
- Additional duties as assigned
QUALIFICATIONS:
- Airline work experience preferred
- Airline reservation system experience preferred
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- Must have valid US drivers license
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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