Customer Service Representative
Job description
Responsibilities:
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
- Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
- Resolve customer issues and concerns professionally using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
- Achieve personal sales goals while supporting the goals of the team
- Qualify and process customer rentals with accuracy and attention to detail
- Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Keep work area organized and free of clutter
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Little Rock, AR 72205: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
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