Job description

• Ensure that customers make buying decisions armed with the right amount of information.
• Analyze customer’s complaints and recommend solutions.
• Discuss with customers on telephone and provide information on the company’s products and services.
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
• Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
• Communicate changes or adjustment in policies to clients.
• Send newsletters, mails, and other forms of correspondences to customers.
• Receive reports of claims and communicate reports of investigation to the clients.
• Forward all filed claims to the appropriate department for handling and investigation.
• Assist in soliciting sales of new products and policies.
• Liaise with other departments and provide support to them.
• Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
• Offer information about price quotes to prospective customers.
• Liaise with the companies insurance agents and process all orders made via telephone.
• Receive visiting customers and provide them with necessary assistance.
• Manage and protect the reputation of the company.
• Maintain strong clientele relationship with customers.

Job Type: Full-time

Pay: $19,200.00 - $30,000.00 per year

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Pharr, TX 78577: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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