Job description

Position Title: Customer Service Representative

HR/Date:

Department: Sales & Marketing

Manager/Date:

Reports To: Customer Service Supervisor

Director/Date:

FLSA Status: Non-exempt and at least 18 years old

Pres. or EVP./Date:

Equal Employment Opportunity Statement

Dayton-Phoenix Group, Inc. (DPG) provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DPG complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Summary

To provide direct support to the Sales Team in the ongoing development of existing and prospective customers and ensure departmental goals are met.

Job Functions

· Read source documents such as sales reports, or bills, and enter data in specific data fields for subsequent entry

· Compile, sort and verify the accuracy of data before it is entered

· Compare data with source documents

· Store completed documents in appropriate locations

· Locate and correct data entry errors, or report them to supervisors

· Confer with customers by telephone and or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

· Check to ensure that appropriate changes were made to resolve customers' problems

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

· Complete contract forms, prepare change of address records

· Maintain customer records, using automated systems

· Answer customers' questions about products, prices, availability, or credit terms

· Support outside sales team with communications and tasks

Specifications Required:

· Ability to be personally connected to others on the job, maintain a demeanor with a positive attitude.

· Ability to demonstrate professional communication skills, both written and verbal

· Ability to establish priorities and multitask effectively.

· Ability to operate at an intermediate level in Microsoft Word, Excel and use the inter-departmental database system, Syteline, (windows based).

Education & Experience:

· High school diploma or GED required

· Associates or Bachelor’s degree with marketing background preferred

· Experience in customer service and/or inside sales preferred

Disclaimer

Please note whether you can perform the functions of this job with or without accommodations. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Personal Protective Equipment Required (when on the factory floor):

· Eye protection (ANSI approved safety glasses)

· Steel-toe shoes

· Hearing (ear) protection (occasionally)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands or arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, and taste or smell and use hands to touch, handle, or feel

· The employee must occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Dayton, OH 45404: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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