Job description
Job Summary
$15-18 per hour to start depending on previous job experience.
Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Primary responsibilities
- Resolve customer complaints via phone or email
- Greet customers warmly and ascertain problem or reason for calling.
- Schedule / reschedule service jobs
- Assist with placement of orders & refunds
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Upsell products and services.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open service tickets
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Type: Full-time
Pay: From $15.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.