City of Nampa
Customer Service Representative I

Hiring Salary: $14.00

Department: RECCR
Job Status: Part Time
FLSA Status: Non-Exempt
Reports To: Assigned Supervisor
Job Code: 5080
Amount of Travel Required: None
Job Type: Regular
Positions Supervised: None
Work Schedule: Up to 19 hours per week. Must be available on all shifts including Days, Evenings, Holidays, and Weekends. Must be available to work varied and flexible hours.

The Nampa Haward Recreation Center is looking for a Customer Service Rep. This job is a great fit for someone new to the workforce, or someone returning from a gap in employment that may have limited experience or education. We encourage all ages to apply, including older job seekers who might be retired and are wanting a part-time job to stay involved in their community.

POSITION SUMMARY
GENERAL STATEMENT OF DUTIES
Performs a variety of general clerical, administrative support, and information dissemination services for an assigned City department; performs other duties as required or assigned.
Job Duties:

• Answer incoming customer inquiries
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

DISTINGUISHING FEATURES OF THE CLASS
The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Answers department telephone calls; receives and greets customers to the City, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.
• Prepares correspondence, lists, and other documents on the computer.
• Gathers assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested.
• Assumes responsibility for other duties as required or assigned.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

ESSENTIAL RELATIONSHIP EXPECTATIONS
Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Responds to citizens' questions and comments in a courteous and timely manner.
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.
Communicates information and states concern in a clear and professional manner.
Respects the opinion of others and demonstrate a reasonable relationship with employees, supervisors, and others.
Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.

REQUIRED KNOWLEDGE
Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.
Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.

SKILLS/ABILITIES
Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.
Ability to communicate effectively with others, both orally and in writing, using technical and non-technical language.
Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

POSITION QUALIFICATIONS
Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Commitment to Safety - Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Reliability - Ability to be dependable and trustworthy.
• Self Motivated - Ability to reach a goal or perform a task with little supervision or direction.
• Time Management - Ability to effectively utilize the available time for the completion of necessary job tasks.

Education:
High School Graduate or General Education Degree (GED): Required

Experience:
1 plus year of experience in Clerical/Customer Service
Or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Computer Skills:
Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

WORK ENVIRONMENT
The principal duties of this class are performed in a general office environment.

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local laws. The City of Nampa has a Drug/Alcohol-Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check. All positions may close prior to the closing date.