Critical Competencies

• A “customer first” mindset: proactive, responsive, and a willingness to go the “extra mile” in order to ensure customer satisfaction
• Intermediate to advanced skills with ERP systems (SAP strongly preferred) and MS Office applications (Outlook, Excel, Word, PowerPoint).
• Consistently professional and courteous verbal and written communications in all circumstances.
• High level of patience and the ability to remain calm and positive in adverse and stressful situations.
• Self-directed and self-motivated. Works productively with minimal supervision. Takes initiative with projects and tasks.
• Strong orientation to details, accuracy, and excellent outcomes.
• Highly organized. Ability to manage and prioritize multiple tasks with frequent interruptions and still meet established deadlines.
• Flexible and willing to adapt to internal processes and change, delays or unexpected events.
• Strong problem solving and critical thinking skills, including the ability to research and collect data, establish facts and draw valid conclusions where limited standardization or information exists
• Continuous improvement mindset and an advocate for change. Exposure to lean manufacturing principles is a plus.

Education and Experience Requirements

• High school diploma or equivalent is required. Associates or Bachelor’s degree is strongly preferred.
• Minimum of 3 years of customer service experience in a manufacturing or related industry is required.

PHYSICAL DEMANDS:
Potential physical demands include, but are not limited to: frequent sitting and occasional bending and stooping. Potential sensory demands include but are not limited to: hearing and seeing. Lifting and/or maneuvering of up to 10 pounds without assistance. Must be able to work in a typical manufacturing facilities which could entail walking, climbing and moving around working equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Majority of time is spent in a general office environment, but regular time will also be spent in a manufacturing production where personal protective safety equipment must be worn and proper safety precautions must be observed.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email to

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