Job description
Marks & Spencer Contact Centre
Customer Service Representative
Hourly Rate - £9.90 per hour
Working Hours - Full time 8am - 5:30pm
Location - Preston Brook, WA7 3QA / Remote
Contract length - Until 1st January 2023
Tate are delighted to be working alongside a well-established organisation to recruit for a fantastic opportunity working within their Marks & Spencer Contact Centre. Prospective applicants must be able to work in a fast-paced environment and with customers, clients, and colleagues to deliver the best customer service at a high standard.
Initially successful candidates will receive 2 weeks remote training followed by a requirement to attend the office full time for the following 1-2 weeks. The role will then offer hybrid working with the requirement to attend the office for 1 day per week, the rest working from home.
Responsibilities
- Placing customer orders and checking information is accurate and complete.
- Reporting technical issues to IT and the rest of the team.
- Liaising with finance to ensure payment information is accurate.
- Deal with customer complaints & queries via email and telephone.
- Answer queries from clients and internal customers.
- Have good customer service telephone skills to ensure a smooth customer journey.
- Working towards KPI's and a fast-paced call centre environment (AHT, after call time, hold time and call/email quality), ensuring you are hitting service levels consistently.
- Proactively contacting customers to follow up on queries and provide updates.
- Competent with Excel to fill out order forms, reports, and tracking information.
Key Experience/Skills
- Previous Contact Centre/Call Centre experience
- Effective customer service skills/experience
- Strong communication skills
- Experience handling customer queries and complaint
- Good time management
- Ability to work as part of a fast-paced efficient team and to work individually
Our client is looking to get these roles filled as soon as possible with a quick turnaround, if you match the above criteria please apply today and a member of our recruitment team will be in touch shortly!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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