Job description
POSITION: Customer Service Representative
LOCATION: Tampa, FL
LOCATION: Tampa, FL
OPENINGS: 2
REPORTS TO: Customer Service Manager
POSITION #1: Monday - Friday (8 AM - 5 PM)
POSITION #1: Monday - Friday (8 AM - 5 PM)
POSITION #2: Monday - Friday (9 AM - 6 PM)
WOW! WE'RE GROWING AGAIN! We are looking to add 2 top-notch CUSTOMER SERVICE REPRESENTATIVES to our team in Tampa, FL!
You might be 1 of our next great hires if:
- You an experienced Customer Service Rep looking to help a great company be even more successful!
- You want to be part of a fun, high energy team!
- You're looking for a long-term "work home" with a family-oriented culture!
- You have a positive, "can do" attitude!
- You thrive in a fast paced environment!
- You get along well with diverse personalities!
We seek proactive problem solvers - if something needs to get done, you take the initiative to pitch in; the phrase "it's not my job" is not part of your makeup. Our ideal candidates have professional phone presence, and like to shine as individual contributors and as strong team players. They easily learn new computer systems with on-the-job training. Experience with Microsoft Word and Excel, and Gmail is a plus, but is not required.
COMPANY OVERVIEW:
Real Floors, Inc. has been named a Top Workplace for 8 years in a row! We are the leading multi-family flooring provider in the country! We provide flooring materials, supplies, and installation services to the multi-family industry (apartments, student housing). We have a strong, positive, family-like culture and highly value our employees.
RESPONSIBILITIES:
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all subcontractor payroll is completed daily.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Ensure that all required documents are scanned into our system daily.
- Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
- Data entry as needed to perform the duties listed here.
- Other duties as assigned.
QUALIFICATIONS:
- Strong customer service orientation and 2+ years of experience providing customer support by phone and/or in person.
- Computer proficiency - accurate data entry, able to correspond effectively via email, perform accurate data input while speaking on the phone, etc.
- Detail oriented, self-motivated and organized.
- Professional, customer-focused approach.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Professional phone presence and strong verbal and written communication skills.
- Proven independent contributor, as well as a strong team player.
- Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.
- Bilingual fluency (English/Spanish) is a plus, but is not required.
AMAZING
BENEFITS:
- Paid Time Off (PTO)
- Paid Holidays
- Annual Bonus Potential
- FREE Health Insurance
- FREE Life Insurance
- FREE Disability Insurance
- 401(k) + GENEROUS company match
- Fitness Membership Reimbursement
- More!
NOTE: Principals only! Recruiters, staffing agencies and other third parties will not be considered.
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