Job description

The UPS Store is seeking upbeat customer service professionals who thrive on making customers smile while multitasking to meet and exceed team goals. As an essential business, demand for our services has greatly increased and we need hardworking individuals, like you, on our team.

The UPS Store is a Franchise subsidiary of the United Parcel Service. Each store is individually owned and operated by members of the community. We work closely with local UPS drivers but do not handle package deliveries or driver routes.

Our services focus on helping a wide variety of clients from small businesses to individuals, and eCommerce through packing and shipping, mailboxes, graphic design, printing, notary, and more.

As part of our team, you can expect a fast-paced environment with a supportive team where no two days are exactly alike.

If this sounds like the place for you, please continue reading for more details. We look forward to meeting you.

Experience

• 6 months+ customer service experience operating computers and a Point of Sale system
• Knowledge of Microsoft Office applications, Adobe Creative Suites, or the ability to learn new software is highly desirable.

Daily Duties and Responsibilities

• Warmly welcome customers. Thank them for their patience while other guests are being helped.
• Ask questions to understand what the customer needs to achieve during their visit
• Display product knowledge by educating guests on the best solution for their needs
• Create shipping labels for domestic and international shipments via multiple carrier options
• Follow packaging guidelines to ensure all outbound packages are safe for transport
• Sort mail and package deliveries for Postal Mailbox Holders
• Use the computer to print various documents for guests
• Answer phone calls and emails promptly
• Uphold Retail Readiness by ensuring the center is clean and fully stocked during business hours
• Perform end-of-day duties: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

Communication Skills

• Ability to use tact and diplomacy to maintain harmonious relationships with coworkers and customers in person and over the phone.
• Excellent verbal and written communication skills, free of spelling and grammatical errors.
• Other Skills and Requirements:
• Ability to lift 50 lbs regularly.
• Ability to stand for extended periods of time.
• Flexible availability Monday – Saturday with some Sunday’s
• Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.
• Capable of becoming a licensed notary in the state.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Would anything prevent you from being on your feet for 8hr or lifting up to 50lbs?
• How proficient are you with Adobe Creative Suites? (InDesign, Illustrator, etc.) (Novice, Proficient, Expert)
• Are you available to work between the hours of 7:30am-7pm M-F, 8:30am-5:30pm on Saturdays.
• How proficient are you with Microsoft Office programs? (Word, Excel, etc.) (Novice, Proficient, Expert)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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