Job description

Aon Edge is looking for a Customer Service Manager

The What and Why:
Aon Edge, a rapidly growing managing general agency focused on delivering private flood insurance solutions, seeks to hire a passionate, personable, and engaged leader to help manage our team of customer service professionals. Aon Edge offers a suite of flood insurance products designed to help clients make better decisions, and our customer service team is responsible for providing clients and prospects a bespoke experience. This team supports our partners in all aspects of our business, including agent contracting, online quoting, underwriting, and policy administration.

The Who:
We are seeking a motivated, entrepreneurial-spirted, manager capable of leading a high-performing team and able to work directly with clients, carriers and others business stakeholders. This position is based Kalispell, Montana. The Aon Edge Customer Service Manager is responsible for inspiring our colleagues and living our Aon United values in order to consistently deliver an excellent experience to our customers. This role participates in the Aon Edge leadership team and contributes to defining the strategy and vision for this dynamic business.

Essential Job Functions Management experience Staffing and scheduling experience Data analytics and reporting Call center operations Participation in leadership routines Limited travel to client and Aon offices

Required Skills & Experience 5 years of management experience Occasional travel Written and verbal communication Workflow management Reporting and data analytics Organizing and leading team meetings Competent using Microsoft Office suite of products (Word, Excel, and PowerPoint)

Education: College preferred or equivalent work experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $55,000 to $65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

We Offer You
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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