Job description

Customer Service Manager:

Atlanta Window Pro is looking for the right candidate to fill an Customer Service Manager position.

Job Summary: The Customer Service Manager is responsible for the scheduling, ordering materials, communicating with customers, assisting installation manager and service of Atlanta Window Pro.

This position requires the ability to maximize the performance of the Market by directing daily, weekly and monthly operational activities by providing leadership, motivation, training and development to the operations department staff while maintaining Atlanta Window Pro of Marietta, GA standing as one of top places to work.

If you are interested in working for a proven winner with a long track record of success, we’d love to hear from you!

Responsibilities:

The Customer Service Manager is a multi-faceted position which is responsible for the following:

• Ensure that all customer contract requirements are documented and executed to a degree that delights and not just satisfies our customers.
• Utilize Atlanta Window Pro inventory management system (CRM) to effectively:
• Manage customer contracts, appointments, & customer delight programs.
• Optimize productivity, inventory and space utilization (efficient product placement, installation, etc.)
• Perform staff performance reviews for the operations department with a focus on development and/or succession planning as appropriate
• Ensures the associates and installers have tools, materials and means to perform their assigned duties each day
• Operate within the agreed upon budget for all client sites (allocation of overtime, purchasing, etc.)
• Coordinate the collection of performance measurements consistent with customer’s and Atlanta Window Pro contractual requirements.
• Ensure that workload planning and volume forecasting routines are completed on a daily and weekly basis (i.e., staffing, equipment, space, Etc…)
• Ensure communication and execution of workshop action plans, projects, and best practices sharing/implementation
• Ensure we are delighting all of our customers by providing outstanding service Position Requirements:
• At least 5+ years of experience with Systems , Windows, Siding, Doors, Roofing, installation
• Prior scheduling experience.
• Detailed oriented, organized and efficient. No tolerance for errors or oversights.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.
• Leadership : We are the of the fastest growing Atlanta Window Pro company, and we take great pride in our leadership and transformation of the market.
• Growth: We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets with no signs of slowing down!
• Culture: Atlanta Window Pro worked hard to create a winning culture where everyone enjoys coming to work. At Atlanta Window Pro are more than just co-workers, we see each other as family and the result is a truly unique office environment and culture.
• Professionalism : We set the bar by investing heavily in quality improvements and establishing industry-best operations that are the envy of our competitors.
• Teamwork : We are focused on assisting each other and working together to take care of our customers, which is something we value above all else.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Marietta, GA 30066: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 2 years (Required)
• Succession planning: 1 year (Preferred)
• Siding: 1 year (Preferred)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.