Customer Service Desk Rep

Full Time
Idaho Falls, ID 83401
Posted
Job description

Job Description

The Naval Nuclear Laboratory (NNL) develops advanced naval nuclear propulsion technology for the safety and reliability of our Navy's submarine and aircraft fleet. The Integrated Workplace Management System (IWMS) Functional Owner will gather functional requirements from stakeholders, organize system demonstrations and facilitate key stakeholder testing of the NextGeneration IWMS capabilities on PrimeNet. This is expected to be a three-year position to roll out the full implementation of the following new IWMS capabilities for NNL:

  • Facility and Capital Projects Management capabilities
  • Seating & Space Management capabilities
  • Facility Condition Assessment capabilities
  • Automated business intelligence product development
  • The successful candidate will have exceptional English written and verbal communication skills, be versed in meeting facilitation and have some degree of continuous improvement, process improvement, or group facilitation training and experience.

Required Knowledge, Skills, and Abilities

Bachelor's degree in any discipline and at least 5 years of work experience in areas listed below in the desired knowledge, skills, and abilities list.

Certification in at least one continuous improvement, facilitation, or process improvement discipline (e.g., Lean Belt, Kepner-Tregoe, Prosci Change Management, Knowledge Management)

Desired Knowledge, Skills, and Abilities

  • Work experience in any of the following areas:
  • Facilities and Infrastructure Life Cycle Management
  • Facilities and Infrastructure Data Management
  • Workflow Application use and/or development
  • Electronic Asset Management System use and/or development
  • Computerized Maintenance Management Systems use and/or development Integrated Workplace Management System use and/or development Information Technology Application configuration and/or development Visual data display development (design and/or coding experience)

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