Job description
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
1ST SHIFT
Location close to Memphis International Airport
Location close to Memphis International Airport
Cordova Safety Products, a division of Bunzl, is seeking a Bilingual Customer Service Representative for our location in Memphis. The Customer Service Rep will answer customer inquiries, enter and successfully process orders (40-50 daily). This position will also be responsible for investigating customer inquiries and shipping issues, providing a successful resolution, and maintaining relationships with both internal and external customers with exceptional service.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities:
- Handles a variety of in-bound calls to determine the appropriate course of action
- Ensures delivery of excellent customer service through fast and accurate processing of orders
- Communicates and coordinates with other departments to resolve inquiries
- Serves as a liaison between customers and the industrial sales department
- Provides pricing and delivery information and processes orders
- Builds and maintains business relationships with customers by providing prompt and accurate services to promote customer loyalty
- Makes out-bound calls as needed to keep clients updated regarding promotions, new products, and to secure new orders
- Assists customers in the selection of products according to their needs/requirements
- Utilizes computer systems to assist with pricing, availability and alternate product selection
- Receives orders and resolves pricing situations encountered during customer transactions using current sales policies
- Works effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems
- Assists in resolving shipping discrepancies and errors, including obtaining proof of deliveries from the freight carrier and pulling necessary internal documents
- Submits credit requests, as needed
- Enters sample orders and follow up with the customer regarding the performance of the sample to obtain an order
- Assists with processing and shipping sample orders, as needed
- Maintains a clean, safe, and organized working environment
- Conducts all functions, duties and responsibilities in a professional manner with a positive attitude and demeanor
Requirements:
- Minimum 3 years of customer service experience
- Bilingual in Spanish preferred (reading, writing, speaking)
- Excellent communication skills and problem solving abilities
- Handles all requests in a timely and accurate manner
- Ability to multi-task
- Ability to handle a fast-paced work environment
- Positive and professional attitude
- Ability to work in a team environment
- A high degree of energy, reliability, and organizational skills
- College degree preferred
- Good computer skills with proficiency in the use of Microsoft Word, Outlook and Excel
- Familiarity with contact database applications
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
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